Rizq Artisanal Gifting (“we” and “us”) is the operator of (www.rizqartisanal.com) (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products and contact you about whether you would prefer to await restocking of the backordered item or prefer a refund.

2. Shipping Costs

2.1 Domestic Shipping

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping to the customer.

2.2 International Shipping

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping to the customer.

Once the order is dispatched, cancellation is not permitted. Additionally, the customer is liable to pay any customs duty charges levied by the government during delivery. If the customer does not pay the customs duty charges, Rizq Artisanal Gifting is not liable to refund the order amount.

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 5–7 days, and international shipments are in transit for 5–10 days.

3.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment. Our warehouse operates Monday–Saturday during standard business hours, except on national holidays. In such cases, we take steps to minimize delays.

3.3 Change of Delivery Address

We are able to change the delivery address at any time before dispatch.

3.4 Items Out of Stock

If an item is out of stock, we will cancel and refund the unavailable items and dispatch the rest.

3.5 Delivery Time Exceeded

If delivery time exceeds the forecasted period, please contact us so that we can conduct an investigation.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link to follow the progress of their shipment using updates from the shipping provider.

5. Parcels Damaged in Transit

If a parcel appears damaged in transit, please reject it if possible and contact our customer service. If the parcel is delivered without your presence, please contact us for next steps.

6. Duties & Taxes

Sales tax has already been applied to the price of the goods as displayed on the website.

7. Cancellations

You may cancel your order before dispatch. Once the order is dispatched, it cannot be canceled.

8. Customer Service

For all customer service enquiries, please email us at
📩 care@rizqartisanal.com