Return And Exchange Policy

At Rizq Artisanal Gifting, our commitment is to provide our esteemed customers with premium quality sweets. It is our sincere hope that you enjoy our products as much as we enjoy offering them. Nonetheless, we recognize that there may be occasions when you need to request a refund or resolve a concern. We encourage you to review our refund and cancellation policy attentively.

 

Given the distinct characteristics of our products, we do not offer returns. However, we are dedicated to addressing any issues that may arise. You may qualify for a refund or replacement under the following conditions:

  1. Product Dissatisfaction: Should you find yourself dissatisfied with any product, we urge you to reach out to us within 24 hours of your order’s arrival. Accompany your communication with a photograph of the product in question.
  2. Incorrect or Damaged Order: In the event that you receive an order that is incorrect or has been damaged, please contact us within 24 hours of receipt. Be sure to include a photograph of the damaged or incorrect item.

Upon receiving the required information, our Quality Control team, along with our Shipping partner, will conduct a thorough investigation into the matter to determine an appropriate resolution.

 

Contact Information:

  Contact No.:- +91 9781772555 (10am – 8 pm)

  Mail:- 

We strive to ensure every order is perfect, and we are eager to rectify any issues promptly.

Conditions for Refund:

For a refund or replacement, your item must meet the following conditions:

  • It must be in the same condition as received, unworn or unused, with all tags intact.
  • It should be in its original packaging.
  • Provide a receipt or proof of purchase.

Cancellations

After an order has been confirmed, we cannot cancel or modify it. Should you desire to add more products to your purchase, kindly submit a new order and include a note for us. We will strive to fulfill your request by combining the shipments whenever possible.

Your satisfaction is paramount to us, and we are dedicated to ensuring a delightful shopping experience. For any inquiries or needed support, please feel free to reach out to us. We appreciate your selection of Rizq.